by Doug White, Robert Half International
Even the most talented and polished professionals make mistakes. From minor mishaps to colossal blunders, to err is human. Consider these examples from a Robert Half International survey that asked executives to recount their biggest workplace blunders:
* "I pretended to throw water on a colleague only to discover my cup wasn't empty."
* "I left the boss behind and went to a meeting without him."
* "While speaking at a business event, I fell off the stage."
* "While interviewing a job candidate, I fell asleep."
* "A personal voice mail from my spouse went to someone else instead."
No matter your mishap, the important thing is how you recover. The following tips can help:
* Take corrective action quickly. After making a cringe-inducing error, your first reaction might be to dart for the door. But avoiding the situation or hoping it resolves itself will only compound the problem. For instance, let's say you inadvertently delete a key document your boss needs for a client presentation the next morning. Instead of thinking up an excuse, swiftly go into damage-control mode and contact your information technology department to see if there's any way to retrieve the file. If it's gone for good, inform your manager immediately and offer to stay late to reconstruct the document or help retool the speech. While your boss will be upset with the news, his or her reaction will be even worse if you wait until the last minute to drop the bombshell.
* Accept responsibility and apologize. A sincere "I'm sorry" can go a long way. If you stick your foot in your mouth with an insensitive or ill-timed comment, for instance, your best bet is to show remorse and express genuine concern for any colleague you offended. A heartfelt mea culpa will soothe, while attempts to rationalize or justify your behavior will only further damage your reputation. For example, saying, "I was only kidding" or accusing the insulted parties of "not having a sense or humor" invalidates their hurt feelings and adds insult to injury. You're much better off acknowledging the seriousness of the slip-up and making amends.
* Let it go. If poor planning causes you to miss a deadline, it's not uncommon to dwell on the error for a day or two. But move on once you've identified where things went awry and modify your work habits to avoid similar issues in the future. There's no benefit to obsessively analyzing the mistake. Remember that one error does not trump all of your successes, so don't let the slip-up define you.
While on-the-job blunders can be unpleasant, they don't have to be career-killing. In fact, demonstrating that you can own up to a mistake and bounce back with professionalism and integrity may even help you over the long term.
Robert Half International is the world's first and largest specialized staffing firm with a global network of more than 350 offices throughout North America, Europe, Asia, Australia and New Zealand. For more information about our professional services, please visit rhi.com.
Even the most talented and polished professionals make mistakes. From minor mishaps to colossal blunders, to err is human. Consider these examples from a Robert Half International survey that asked executives to recount their biggest workplace blunders:
* "I pretended to throw water on a colleague only to discover my cup wasn't empty."
* "I left the boss behind and went to a meeting without him."
* "While speaking at a business event, I fell off the stage."
* "While interviewing a job candidate, I fell asleep."
* "A personal voice mail from my spouse went to someone else instead."
No matter your mishap, the important thing is how you recover. The following tips can help:
* Take corrective action quickly. After making a cringe-inducing error, your first reaction might be to dart for the door. But avoiding the situation or hoping it resolves itself will only compound the problem. For instance, let's say you inadvertently delete a key document your boss needs for a client presentation the next morning. Instead of thinking up an excuse, swiftly go into damage-control mode and contact your information technology department to see if there's any way to retrieve the file. If it's gone for good, inform your manager immediately and offer to stay late to reconstruct the document or help retool the speech. While your boss will be upset with the news, his or her reaction will be even worse if you wait until the last minute to drop the bombshell.
* Accept responsibility and apologize. A sincere "I'm sorry" can go a long way. If you stick your foot in your mouth with an insensitive or ill-timed comment, for instance, your best bet is to show remorse and express genuine concern for any colleague you offended. A heartfelt mea culpa will soothe, while attempts to rationalize or justify your behavior will only further damage your reputation. For example, saying, "I was only kidding" or accusing the insulted parties of "not having a sense or humor" invalidates their hurt feelings and adds insult to injury. You're much better off acknowledging the seriousness of the slip-up and making amends.
* Let it go. If poor planning causes you to miss a deadline, it's not uncommon to dwell on the error for a day or two. But move on once you've identified where things went awry and modify your work habits to avoid similar issues in the future. There's no benefit to obsessively analyzing the mistake. Remember that one error does not trump all of your successes, so don't let the slip-up define you.
While on-the-job blunders can be unpleasant, they don't have to be career-killing. In fact, demonstrating that you can own up to a mistake and bounce back with professionalism and integrity may even help you over the long term.
Robert Half International is the world's first and largest specialized staffing firm with a global network of more than 350 offices throughout North America, Europe, Asia, Australia and New Zealand. For more information about our professional services, please visit rhi.com.
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